MAINTENANCE AND SERVICING OF A HYDROJET
Do you have any problems with starting your hydrojet or does your massage bed display an error message? Let us show you what to do – from identifying the fault to contacting the hydrojet service.
Advance notice: We can help and support you with service, no matter of the brand of your hydrojet massage bed!
MAINTENANCE AND SERVICE
PROPER HANDLING OF A HYDROJET
Make sure that all regular maintenance steps have already been performed when you call for service to have a hydrojet massage bed repaired. The service team may be able to fix your issue without doing anything else!
MAINTENANCE AND SERVICE: DAILY CARE OF THE HYDROJET MASSAGE BED
The first step of the hydrojet service is to checking the condition of the massage bed. This includes:
- checking the power connection
looking for moisture in the immediate vicinity of the hydrojet
- quickly wiping down and disinfecting the lying surface
MAINTENANCE AND SERVICE: VENTING THE HYDROJET MASSAGE BED
The hydrojet should be vented by service, in particular if increased noise is occurs during massage. The VelusJet® series has a valve on the top of the Hydrojet massage bed for easy venting. Air can be pushed out slowly and carefully there.
Notice: VelusJet® puts particular emphasis on a secure seal between water and electricity. Ideally disconnect the device from the power supply for maintenance anyway.
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SIMPLE AND WITHOUT OBLIGATION
USING THE HYDROJET SERVICE HAVING YOUR MASSAGE BEDS SERVICED
If your Hydrojet massage bed is running continually, it will probably be operated with a cooling system – or at least it should be. That system should also be checked for defects if any issues occur. Downtimes may result if the bed heats up too much in permanent operation. Planned massage treatments may not be possible in this case, which may cause turnover loss.
Advice: Our VelusJet®s are equipped with automatic temperature monitoring and a number of different cooling options in order to avoid this issue in continuous operation. The “Smart Cooling” function ensures constant operational safety.
Maintenance and service: water change at a Hydrojet massage bed
The Hydrojet massage bed holds more than 300 l of water. It is filled by service before initial commissioning and usually has an additive added to keep the liquid germ-free for years. However, it is possible that the water may contaminate over time, e.g., due to abrasion. Then – or at the latest when the substance’s effect is waning – the operating water should be replaced.
It is better to leave this task to the Hydrojet Service – ideally in the scope of maintenance.
Hydrojet service: error analysis on the computer
If your model can be software-operated (e.g., the VelusJet® Plus Advanced or Professional), the LAN connection of the Hydrojet can be used for quick and cost-efficient error analysis. Issues can be diligently tracked and removed this way.
REQUESTING THE HYDROJET SERVICE
HAVING MASSAGE BEDS SERVICED
It’s time to call the service department if your hydrojet is no longer working or shows any issues. Do not hesitate to contact us for this purpose: No matter if you own a VelusJet® or any other brand: we’ll make sure a service representative is at your location to take care of your equipment!
“MY HYDROJET KEEPS GIVING ME PROBLEMS IN SPITE OF THE SERVICE. WHAT CAN I DO?”
Even the best service may not be able to help, depending on the model of your hydrojet. That is why you should pay attention to the quality of the massage bed already when you buy it.
Unfortunately, it can often be cheaper in the long run to buy a new, better model than to have your old one repaired time and time again. Consider changing brands if you keep having to call the Hydrojet service.
After all: Good quality = Low maintenance.
Advice: We at VelusJet® will: dispose of your old device no matter the brand if you choose to replace it with a VelusJet® model.
WHY THE VELUSJET® NEEDS SERVICE BUT RARELY:
THE VELUSJET® SERIES
Two pumps: Each nozzle being supplied by a dedicated pump is reflected not only in the massage performance. It also keeps stress on the technical parts low.
Metal: The materials of the nozzle technology are robust and long-lived.
Protectogen keeps the process water free of germs for years. The VelusJet® series is manufactured in our own factory – we pay attention to the quality of every millimetre.
We perform an extensive test run on each device before delivering it to ensure its quality.
OTHER HYDROJET MASSAGE BEDS
One pump: That one must supply all nozzles – cause a higher load and also leading to greater maintenance requirements.
Plastik: Die Werkstoffe halten der Belastung nicht so leicht Stand und kommen schnell zu Schaden.
The lack of additives in the water automatically renders maintenance more frequent.
Outsourced production leaves room for error.
In some cases, devices are only checked on a random basis.
IF YOU CHANGE YOUR MIND
THE OLD-EQUIPMENT SERVICE FOR HYDROJETS
Our “old for new” campaign has been disposing of our customers’ old equipment for years when they buy a VelusJet® – no matter the brand of their old hydrojet! We will recycle the individual parts properly so that no hazardous waste is produced.
Your advantage? We offer the disposal free of charge!
SERVICE AND MAINTENANCE FOR HYDROJET MASSAGE BEDS:
Service should make sure that the necessary maintenance steps have been performed first of all if your Hydrojet massage bed is showing any issues.
If mere maintenance by Hydrojet Service does not help, the device probably requires repairs, e.g. by replacing wear parts.
- If you keep having to call the Hydrojet service number all too often, you might want to consider a replacement. We will be happy to advise you on your options – and dispose of your old device.
TEST THE VELUSJET FREE OF CHARGE AND IN REAL OPERATION
VelusJet® medical and VelusJet® wellness are in use throughout Germany.
Would you like to precede your purchase decision with a 1:1 test?
Visit one of the facilities that have been successfully using the VelusJet® for years. You are going to love it
Call us. We will happily advise you and find a suitable reference for you.
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device on the market as well, we shoud talk
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